Privacy Policy

Last updated November 11, 2026

This policy explains what information Slot ("we", "us") collects when you use slot.me, our apps, and the websites and booking widgets we run for businesses, how we use it, and the choices you have.

The Short Version

We collect what we need to run Slot: your account details, your bookings, and basic technical data.
When you book with a business, that business receives the details it needs to serve you.
We don't sell your information, and we don't use advertising trackers.
You can ask to see, correct, or delete your information at any time.

Who Is Responsible for Your Information

Slot is used by clients, who find and book services, and by businesses, who offer them.

Your Slot account. We are responsible for your account information and how we use it.
Your bookings. When you book with a business, the information you provide is shared with that business. The business decides how it uses that information, for example to keep client records or send you reminders, and is responsible for doing so lawfully. For questions about how a business uses your information, contact the business directly.
Business client records. Businesses also use Slot to manage their clients, including clients who never visit slot.me. For that information, we act as the business's service provider: we store and process it on the business's behalf and don't use it for our own purposes.

Information We Collect

Information you give us:

Account details, such as your name, email address, phone number, country, language, and password. If you sign in with Google or Apple, we receive your name and email address from them.
Booking details, such as what you book, who is attending (including people you book for), and any notes, phone number, or photos you add for the business.
Reviews and ratings you leave.
For businesses: your business profile, listings, team, schedules, and payout setup.
Messages you send us.

Some businesses may ask for details like health conditions or injuries before a class. Only share what you're comfortable sharing; that information goes to the business.

Information collected automatically:

Technical data, such as your IP address, browser and device type, and pages visited, as part of normal server and error logs.
How you found us: when you sign up, we record the site that referred you and any campaign tags in the link you used.
Cookies, described below.

Information from others:

Businesses may add information about their clients, such as names, contact details, and notes.
Our payment provider tells us whether a payment went through. We never receive or store your full card number.

How We Use Information

To run Slot: create your account, process bookings, send confirmations and reminders, and show your history.
To process payments and subscriptions.
To give support and keep Slot safe, including preventing fraud and abuse. Our team may access your account when needed to help you or look into a problem.
To fix errors and improve Slot.
To send you service emails, and marketing emails only if you opted in. You can unsubscribe at any time.
To comply with the law and enforce our Terms of Service.

How Information Is Shared

We don't sell or rent personal information. We share it only:

With the businesses you book with, as described above.
Publicly, when you choose to, such as reviews or a profile you set as public.
With service providers that help us run Slot, who may only use it to provide their service to us:
- Google Cloud, for hosting, storage, and maps.
- Cloudflare, for file storage and bot protection.
- Stripe, for payments. Payments for bookings go directly to the business you book with.
- Postmark, for sending email.
- Sentry, for error monitoring. Error reports can include your IP address, account ID, and email address.
- DeepL, for translating business listings.
- Google and Apple, if you use them to sign in.
When required by law, or to protect the rights and safety of our users, the public, or Slot.
As part of a merger, acquisition, or sale of our business, in which case this policy continues to apply to your information.

Google Calendar

Businesses can connect Google Calendar so their bookings show up there. When they do, Slot creates and updates its own calendar, and reads the list of calendars and free/busy times to help avoid double bookings. We don't read the details of other events. Slot's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Cookies

We only use cookies that Slot needs to work: keeping you signed in, protecting forms, remembering your language, and remembering how you found Slot until you sign up. Stripe and Cloudflare may set their own cookies when you pay or sign in. We don't use advertising or cross-site tracking cookies.

How Long We Keep Information

We keep your information while your account is open. When you ask us to delete your account, we delete or anonymize your personal information, except records we need to keep for legal, tax, or accounting reasons, or to resolve disputes. Businesses you booked with may keep their own records of your bookings, including in Slot.

Your Rights and Choices

You can see and update most of your information in your account settings.
You can ask us for a copy of your information, or ask us to correct or delete it.
You can object to how we use your information, or withdraw consent you gave, such as for marketing emails.

To make a request, email info@slot.me from the address on your account. We'll respond within 20 business days. If your request is about information a business keeps about you, we'll refer you to that business or help it respond. In Mexico, these are your ARCO rights (access, rectification, cancellation, and opposition), and if you aren't satisfied with our response, you can contact the data protection authority.

Where Information Is Stored

Slot is based in the United States and stores information there. If you use Slot from another country, including Mexico, your information is transferred to and processed in the United States.

Security

We use encrypted connections, access controls, and hashed passwords to protect your information. No system is perfectly secure, but if a breach affects you, we'll notify you as the law requires.

Children

You must be 18 or older to create a Slot account. Parents or guardians may book services for their children, and are responsible for the information they provide about them.

Changes to This Policy

We may update this policy. We'll post the new version here with a new date, and if the changes are significant, we'll let you know by email or in Slot before they take effect.

Contact Us

Slot
info@slot.me